Current and former clients have come to us due to a wide variety of reasons. Some have serious health issues told by doctors to make a change. Some looked in the mirror and felt uncomfortable with their appearance. Some had a life-altering experience.Whatever their motivation, we accepted them, and most have said, “I wish I started sooner.” We understand life is busy, but waiting won’t help. Our coaches accept our clients’ life circumstances and develop plans to work within your schedule. You will know if you’re ready, but we urge you not to wait when it comes to your health: it is the most important thing you have.

We ask all of our clients to come with the right attitude, a willingness to learn, and effort. We also know how vital communication is, and we need our clients to keep our coaches up to date with changes in their life. Updates can occur through email and text, along with our weekly and monthly assessments. Lastly, honesty is equally important. Plans will not work if clients are not following the methods provided.

This answer varies based on when you have the tools to succeed on your own. When that time comes differs among clients, but your coach will educate you to ensure you have the right mindset and a sustainable plan. We have clients who stay with us for many years because ongoing support and accountability best suit their health goals. We have other clients who reach their immediate goals and adopt healthy habits to continue their journeys independently. Both cases are successes.

Yes. We have a minimum commitment of Four months because change takes time, a reputation based on our clients’ successes, development of long-term plans, and sustainable progress. During the initial assessment, your coach will map out a plan to achieve your goal, so you know what to expect and why.

We have and will work with anyone – if they are willing to make a fair effort. We have worked with clients of all ages and genders, from teenagers to seniors, lifestyle clients,and competition clients. We have worked with clients who had various illnesses from cancer to auto-immune diseases, as well as people who have suffered life-altering injuries and accidents. Our nutrition experts have worked with clients with multiple food restrictions, including life-threatening allergies, while our coaches have worked with clients living with various mental illnesses. Our team has worked with many unique clients and personalities across a spectrum of health histories. We are confident we have the right coach for you.

Reach out to us through phone, email, text, or social media, and we will quickly respond. First, we will communicate what the next steps will be, and we will send you information to plan your first meeting with a coach. The next step is an initial assessment, a meet, and greet, finding out what you are looking for, ask pertinent questions to develop your first plan.

We provide a seamless online experience. You meet with your coach for an initial assessment, and from there, we provide your plans and instructions to get you started.Your coach will stay in touch with you and answer all your questions at any time. Each week, you’ll complete a weekly check-in, and your coach will provide you with video feedback discussing a vast range of topics. You will also meet with your coach monthly to review and change plans and document progress. Each program will provide you detailed instructions and supports to complete your exercise regimen and a comprehensive, easy-to-follow meal plan broken down to the calories.Lastly, you have access to online educational videos, upcoming live webinars, and opportunities to attend community events, such as boot camps and other services.

We understand how personal and private you may want to be with your health. We never share photos without consent, and all information we collect is securely stored. Clients go through a comprehensive document during the initial assessment that outlines our company policies and our coaches’ roles and responsibilities, including their information security standards.

No. Our plans are entirely personalized and built to your requirements and needs. During your initial assessment, your coach will ask about your available training facilities and ensure your exercise plan is adjusted accordingly.

Don’t let a bad experience harm your commitment to reach your wellness goals. We’ve had thousands of clients succeed on our program thanks to our proven support system and high-caliber coaches. It takes time to see results, and you need to commit to your personal goal. If you aren’t happy with the program, please let your coach know why and they’ll make the necessary adjustments. Still not satisfied after those adjustments? Please email our Head Coach and Founder, Grant Reid, at grant.r@gfitwellness.ca, and he will make sure your experience is world-class.

Refer to our pricing page for details as it depends on individual and corporate offerings.Payment is required and processed at the start taken during the initial assessment and subsequently each month after. We accept credit cards and debit only.

Personal trainers offer benefits such as individual training sessions and excellent motivation during your workouts. The 45-60 minutes they spend with you during a session is great – but G-FIT offers additional services that support enduring healthy habits. G-FIT provides a complete meal and exercise program and numerous resources, and 24/7 communication to help you reach your goals. While exercise is essential and necessary, this is only one part of the wellness equation. Guidance on the foods you eat, when to eat them, how much water to drink, what supplements to take are just a few examples of what separates us from a personal trainer. We help our clients set specific goals and provide support and accountability throughout their journey. We have a massive team behind the scenes adopting new technologies and services to ensure you have a complete wellness platform that suits your health journey.

Insurance receipts are dispatched within five business days post-verification of your processed monthly payment. Check your inbox and spam folders for emails from support@gfitwellness.ca. If missing, contact your coach first. They can either address it directly or involve our admin team.

Access is granted one business day after payment processing. Look for an email from grant@gfitwellness.ca. If not found, check your inbox, promotions, and spam folders for an email from grant.r@gfitwellness.ca. Contact your coach for the temporary app access password and escalate to our app team if needed.

For any changes to your program or membership cancellation, For program changes or membership cancellations, please reach out to your coach. Note that cancellation requests must be submitted at least 30 days before the next billing date, following the completion of your 4-month agreement period.

Referral Gift Cards are sent post-client sign-up and successful payment processing within 10 business days. Check the GFIT App for processing status. If not received, check your email folders, including the Spam. Contact support@gfitwellness.ca if needed.

Session booking links with registered professionals are sent after payment processing. Check your inbox, promotions, and spam folders. If links are still missing post-payment, contact support@gfitwellness.ca. Please note that the dietitians are the only registered professionals who will contact the clients directly to book the sessions when the meal plan are ready.

Session booking links are sent after payment processing. Check your inbox, promotions, and spam folders. If links are missing post-payment, contact support@gfitwellness.ca.

Once you book your appointment, you will receive an email confirmation allowing you to accept the meeting in your calendar. You can cancel or reschedule it using the links at the bottom of the calendar invite.

To schedule an insurance discovery call, use this link: https://gfitwellness.as.me/insurancediscovery

Contact your coach for billing information changes and other payment inquiries.

You can check in via the GFIT App or through the following link: Weekly Check-In

In order to register, you must receive confirmation from a GFIT staff member that you have been enrolled in our insured services. 
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If you are not yet enrolled, please visit the following link and submit the Insurance Questionnaire, and then book a call to confirm services. You will be prompted to book a call after you submit the form. 
https://www.gfitwellness.ca/insurance-questionnaire
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If you do not receive confirmation from GFIT,  your membership will proceed as non-insured and you will not receive professional services nor will you receive insurance receipts for professional services.

If you are unsure if you are properly registered, please email support@gfitwellness.ca to confirm.

Insurance receipts are issued weekly by email after the confirmation of services rendered has been received by GFIT from the registered professional. There is, therefore, a delay from when you pay your membership dues to when you receive your receipts as we cannot issue insurance receipts until after your professional service has been rendered. 
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Please make sure to check your promotions and spam folder as sometimes the insurance receipts are automatically filed there by your email provider. If you do not see it anywhere in your email and you have waited  1 week after your professional service was rendered, please email support@gfitwellness.ca and we will look into it for you. 
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PLEASE NOTE: Your GFIT Monthly invoice is not your insurance receipt. This is a prepayment for services which will be rendered throughout the month. Please do not submit this to your insurance provider as it is not an insurance receipt and will most likely not be covered by your insurer. Insurance receipts will clearly state “Insurance Receipt” on the document.

It is your responsibility to confirm that your insurance provider covers the services for the wellness program which you have chosen. You should have access to your benefits accounts through an online web portal and/or through an app. Usually the online web portal is more thorough and contains more information regarding the specifics of your policy. You can usually find the covered providers under Extended Health Care and/or Paramedical Services. You may also have a Health Spending Account (HSA) which you could use for any of the pre-approved professional services.
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Please check for the following professional services (services offered vary by province and are subject to change): 
1. Registered Dietitian or Nutritional Counselling as performed by a Registered Dietitian.
2. Registered Social Worker
3. Clinical Counsellor
4. Psychotherapist

If you are considering our Registered Dietician services, please check the following:
1. Do you need a doctor’s note?
If you do need a doctor's note, it is important that the note is dated before the first service you receive by the dietitian (this means you need to receive this note before your coach sends the meal plan to the dietitian for review.) Please make sure to let the coach know if you have not received a necessary doctor’s note. Please make sure to obtain this note promptly so as to not hold up your professional services which would cause a delay in your admissible insurance receipts.
2. Does the doctor’s note need to specify a certain illness or diagnosis or does the provider cover preventative dietitian care?
3. How much coverage do you have per year?
4. How much percentage of the appointment do they cover?
5. Is there a price cap per appointment?
6. Does your coverage restart in the new year or on a certain date? 

If you are considering our Registered Social Worker services, please check the following:
1.Do you need a doctor’s note?
2. Do you need the Social Worker to have a Master’s degree or is a Registered Social Worker in the province where you live sufficient for coverage?
3. How much coverage do you have per year?
4. What percentage of the appointment fee do they cover?
5. Is there a price cap per appointment?

If you are considering our Registered Psychology services, please check the following:
1. Do you need a doctor’s note?
2. How much coverage do you have per year?
3. What percentage of the appointment fee do they cover?
4. Is there a price cap per appointment?

Upon approaching an estimated date, you may receive an automated notice about your insurance coverage ending. If you suspect your coverage is running out, you have a few options to consider: 
1. You could continue your professional program as-is without reimbursement for your services
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2. You could switch up your professional service program if you have other coverage which may apply (this currently includes social worker, dietitian and/or psychology services)
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3. You could switch to the standard coaching program (without professional services) at a reduced cost.
We suggest having a discussion with an insurance specialist to determine the best route. Please email support@gfitwellness.ca to book an appointment or for more information about your options.
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Please take note that your current program and payments will continue unless you make changes to your membership. Please also note that the estimated date we have on file for when your coverage ends may not always be accurate. We suggest reviewing your coverage on your benefits app or online portal for accurate information regarding balances and your future top-up dates, etc.

To cancel your membership, please contact your coach so they can walk you through the process and provide you a link to a cancellation form. As per our cancellation policy, we just ask that you fill out and submit this form at least 10 days prior to the start of your next billing cycle. This will ensure that your cancellation will be fully processed in time.

If you notice that you have not received an insurance receipt the Friday after one of your services, the first thing you should do is check your spam folder. It is possible that your insurance receipt email was filtered out to your spam folder.
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If not found within your spam folder, please email support@gfitwellness.ca to inquire and ask for further assistance.

If you are registered under a program with two services, you may be wondering why your receipt only amounts to a portion of your membership payment. This is because you will be receiving a second receipt for your second service, which will cover the remaining cost of your payment. 

After your first payment goes through, you will receive an automatic email with your booking links and then an automated email reminder every two weeks as long as you are enrolled in the program.

Benefits plans can be confusing! We offer free consultations to help you determine your coverage. We never guarantee coverage but can help you navigate your plan. Ultimately, it is your responsibility to confirm that our professional services are covered by your policy.

We do not issue refunds for services rendered if you discover they are not covered by your plan. If you would like to book a free consultation call to discuss, please email support@gfitwellness.ca