FAQS

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How do I know if I'm ready to join?

Current and former clients have come to us due to a wide variety of reasons. Some have serious health issues told by doctors to make a change. Some looked in the mirror and felt uncomfortable with their appearance. Some had a life-altering experience.Whatever their motivation, we accepted them, and most have said, “I wish I started sooner.” We understand life is busy, but waiting won’t help. Our coaches accept our clients’ life circumstances and develop plans to work within your schedule. You will know if you’re ready, but we urge you not to wait when it comes to your health: it is the most important thing you have.

What is expected of me?

We ask all of our clients to come with the right attitude, a willingness to learn, and effort. We also know how vital communication is, and we need our clients to keep our coaches up to date with changes in their life. Updates can occur through email and text, along with our weekly and monthly assessments. Lastly, honesty is equally important. Plans will not work if clients are not following the methods provided.

How will I know when I am done?

This answer varies based on when you have the tools to succeed on your own. When that time comes differs among clients, but your coach will educate you to ensure you have the right mindset and a sustainable plan. We have clients who stay with us for many years because ongoing support and accountability best suit their health goals. We have other clients who reach their immediate goals and adopt healthy habits to continue their journeys independently. Both cases are successes.

Is there an agreement or contract that I have to sign?

Yes. We have a minimum commitment of Four months because change takes time, a reputation based on our clients’ successes, development of long-term plans, and sustainable progress. During the initial assessment, your coach will map out a plan to achieve your goal, so you know what to expect and why.

What types of clients do you work with?

We have and will work with anyone – if they are willing to make a fair effort. We have worked with clients of all ages and genders, from teenagers to seniors, lifestyle clients,and competition clients. We have worked with clients who had various illnesses from cancer to auto-immune diseases, as well as people who have suffered life-altering injuries and accidents. Our nutrition experts have worked with clients with multiple food restrictions, including life-threatening allergies, while our coaches have worked with clients living with various mental illnesses. Our team has worked with many unique clients and personalities across a spectrum of health histories. We are confident we have the right coach for you.

How do I start?

Reach out to us through phone, email, text, or social media, and we will quickly respond. First, we will communicate what the next steps will be, and we will send you information to plan your first meeting with a coach. The next step is an initial assessment, a meet, and greet, finding out what you are looking for, ask pertinent questions to develop your first plan.

How does the coaching work?

We provide a seamless online experience. You meet with your coach for an initial assessment, and from there, we provide your plans and instructions to get you started.Your coach will stay in touch with you and answer all your questions at any time. Each week, you’ll complete a weekly check-in, and your coach will provide you with video feedback discussing a vast range of topics. You will also meet with your coach monthly to review and change plans and document progress. Each program will provide you detailed instructions and supports to complete your exercise regimen and a comprehensive, easy-to-follow meal plan broken down to the calories.Lastly, you have access to online educational videos, upcoming live webinars, and opportunities to attend community events, such as boot camps and other services.

What is your privacy policy?

We understand how personal and private you may want to be with your health. We never share photos without consent, and all information we collect is securely stored.Clients go through a comprehensive document during the initial assessment that outlines our company policies and our coaches’ roles and responsibilities, including their information security standards.

Is the plan only available for individuals who workout at a gym?

No. Our plans are entirely personalized and built to your requirements and needs.During your initial assessment, your coach will ask about your available training facilities and ensure your exercise plan is adjusted accordingly.

What if I try the program and it isn't for me?

Don’t let a bad experience harm your commitment to reach your wellness goals. We’ve had thousands of clients succeed on our program thanks to our proven support system and high-caliber coaches. It takes time to see results, and you need to commit to your personal goal. If you aren’t happy with the program, please let your coach know why and they’ll make the necessary adjustments. Still not satisfied after those adjustments?Please email our Head Coach and Founder, Grant Reid, at grant.r@gfitwellness.ca, and he will make sure your experience is world-class.

How much do you charge and what payment options are there?

Refer to our pricing page for details as it depends on individual and corporate offerings.Payment is required and processed at the start taken during the initial assessment and subsequently each month after. We accept credit cards and debit only.

What is the difference between you and a personal trainer?

Personal trainers offer benefits such as individual training sessions and excellent motivation during your workouts. The 45-60 minutes they spend with you during a session is great – but G-FIT offers additional services that support enduring healthy habits. G-FIT provides a complete meal and exercise program and numerous resources, and 24/7 communication to help you reach your goals. While exercise is essential and necessary, this is only one part of the wellness equation. Guidance on the foods you eat, when to eat them, how much water to drink, what supplements to take are just a few examples of what separates us from a personal trainer. We help our clients set specific goals and provide support and accountability throughout their journey. We have a massive team behind the scenes adopting new technologies and services to ensure you have a complete wellness platform that suits your health journey.

Still, have questions about GFIT? Get in touch

Book a call with our Wellness Coordinator to learn more